Luis Jimenez
Senior Program Manager
Let me introduce myself
I am a successful and energetic IT Program Manager who has a proven track record in delivering complex solutions involving multiple technologies, teams, geographies and business units.
Worked in a variety of project environments and industries including Banking, Insurance, Telecommunications and Government, and geographies across Australia, Thailand, New-Zealand, Singapore, China, India, Malaysia.
I have moved through the ranks of IT from a developer and technical lead to the Program Executive level and therefore I can establish good rapport and effective communications with all levels in the organisation.
I bring a professional and respectful attitude to the team, and I endevour to instill enthusiasm, posivitism and a good sense humour specially in difficult and challenging situations.
My Services Offers
Using the experience aquired on my extensive career as Program and Project Manager, I am in a position to provide a number of professionnal services including:
Program Management
Full Cycle Management of Complex Projects from inception to delivery, including method adoption, initial planning and commercial engagement with vendors and users, project organisation, execution control processes, delivery, support and handover to BAU teams.
Program Initiation and Set-up
Put in place the most appropriate organisation and plans to give the project the best chances of success from the very outset. Select the methods and workproducts, create the initial schedules and scheduling systems. Implementation of metrics, reports and reporting processes.
Program Assesment & Recovery
Review of in-flight projects to determine the health, risks and issues that could impact success. If required and requested, also use the significant experience on Project Recovery to assess the current position of the project, engage with stakeholders, re-plan the delivery, form teams, take-over and deliver the programs as per revised baselines.
Project Management Training & Tutoring
Conduct knowledge transfer of PM techniques to groups or individuals in training sessions of 3-5 days or in direct tutoring by discussing and following-up on regular basis. Tutoring is an activity that I can conduct face-to-face or remotely via Skype or any other media.
Managed Programs and Projects
Selected Portfolio
National Spatial Information Management System
Australia, Government
Contact Center Replacement
Finance, Overseas
Program Management, PM Assessments, Proposals and PM Tutoring
Australia/Overseas, Finance/Government/Utilities
Middleware Consolidation Project
Australia, Other
QGC Journey Management Project
Australia, Utilities
NBN Shared Security Services Program
Australia, Utilities
Electric Thinking Program
Australia, Utilities
Customer Management and Billing Systems
Australia, Utilities
Perimeter Switch Infrastructure
Australia, Finance
Personal Insurance Core Application Replacement
Overseas, Finance
Front Line Management Development
Australia, Utilities
Mobile Number Portability Program
Australia, Utilities
Wheatstone Integration & Data Visualisation Project
Australia, Other
Asset Management Capability Project
Australia, Utilities
Queensland Health Payroll
Australia, Government
Freight Futures Program
Australia, Other
e-Tax System Replacement
Australia, Government
Provident Fund Management System
Overseas, FinanceProject & Program Details
Selected Portfolio
National Spatial Information Management System
The purpose of the National Spatial Information System is to manage the use of spatial data across DoD Estate & Infrastructure Group and provide ready access to information about spatial data and the ability to view, visually analyse, download and re-submit a spatial data set has been edited. This project consists in the replacement of the existing solution using modern and more up to date technologies and processes.
Bangkok Bank
Replacement of existing Avaya system in the Bank’s Contact Centre with a modern platform consisting of Cisco UCCE, Citrix Web-based Agent Desktop, Voice and Image recording and Fax services. This new platform is integrated with Bank’s Core Legacy Systems using Web Services. This project involves the implementation of the technical infrastructure and re-engineering of the business process for the Credit Card and for the Personal Banking Divisions. All three major releases have been implemented successfully with minimal disruption to the business. The last major release was installed in production in December 2018 and the project is now in the support and enhancements phase.
Middleware Consolidation Project
The Middleware Consolidation project involved the consolidation of the middleware platforms onto a new middleware platform using the licensed SAP Data Services and SAP NetWeaver Process Integration (PI). I was commissioned to recover this project which was running approximately a year late. I re- established the communications with the client, setup adequate project management processes and strengthen the onshore team. These measures helped to recover and deliver the contractual commitments and expedited the way for future contracts.
QGC Journey Management Project
Effectively led a team responsible for delivery of a system for planning, monitoring and reporting of company vehicles’ journeys by land, using a combination geospatial data (Google maps) and live tracking data transmitted by devices installed in the vehicles on the field. The system was fully integrated into the QGC business processes for risk assessment and insurance.
NBN Shared Security Services Program
Successfully managed a portfolio of projects for the implementation of security capabilities for the National Broadband Network Company in areas including Data Loss Prevention, Compliance Management, Secure Email, Database Masking. This implementation consisted of 20+projects and required the management of a team of 15 permanent personnel and 5 vendors.
Electric Thinking Program
Managed the implementation of systems to capture and display data coming from power substations in the Energy Australia’s electric grid. Responsible for leading the planning, estimating and delivery of all major releases.